Anti-Bitch about Amazon

I was planning on writing a post about how has changed their gift certificate policy, and screwed me out of over one hundred dollars.

It used to be that gift certificates had expiration dates, but you could add them to your account, and they would last indefinitely.

At some point in the last year or so, this policy has changed. Now the original expiration date is still valid; and it’s even harder to find, as you just have a gift certificate “balance.”

I noticed my account balance was low when checking it on a whim, and emailed Amazon, furious that that change had come by, and I was given no information that I had an account balance that was due to expire. This annoyed me.

I just got an email response saying they had checked, and my gift certificates had qualified under the old rules. My gift certificate balance was reestablished, and was flagged to last indefinitely.

Now, THAT’s customer service.

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